Delivery

By processing your order payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

 

UAE:

Delivery within the UAE will be up to 30 AED  for shipping.

After you place your order, you will receive an email confirming your order.

Kindly provide us with the correct mobile number and email to ensure timely delivery.

 

1-3 days delivery for all orders placed in the UAE.

 

After you place your order, you will receive an email confirmation from us with the tracking number.

 

Additional Information:

 

The above delivery times can change depending on the time of the year, Holiday periods, Weekends, and Ramadan.

 

We are only responsible for lost packages if the customers have provided the correct address. If the wrong delivery address is provided, we cannot offer reimbursement for this package. 

 

The Katty Ko will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries by the law of the UAE. We also do not provide any services and ship to Belarus and Russia.

 

Customs policies vary from country to country. All applicable fees, taxes, and duties are your responsibility.

 

Any Further Issues or inquiries?

Please get in touch with our customer service team at info@kattyko.com or +971585056399, and we will look into this for you asap.

 

Another Delivery Costs

You can see the shipping price for your purchase when you checkout.

 

Return

We highly recommend reviewing our size guide before placing your order. If you have any inquiries, feel free to reach out to us via email at info@kattyko.com, and we will be more than happy to assist you in finding the perfect fit.

 

At kattyko.com, we only accept returns of beachwear that is in new condition, with original tags attached, unworn, unwashed, and without any alterations. Please ensure that the original packaging and any accessories that came with the purchase are included. Please note that the customer is responsible for the cost of return shipping. You have up to 14 days from the delivery date to return the product.

 

It's important to note that we cannot refund certain types of swimwear, such as bikinis, one-piece swimsuits, and swim tops or bottoms. We understand that this may not be ideal for you, but our decision is based on safety and hygiene concerns for all our customers. We hope you find the perfect swimwear that meets your needs.